Effective Date: 01/01/2025

Miami Marine LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, particularly when you interact with our text messaging program via our dedicated phone number.

1. Business Details

Miami Marine LLC
2301 Laguna Circle
North Miami, FL 33181
Phone: 786-782-9015
Email: diver@miamimarine.us

2. What Information We Collect

We collect information that you voluntarily provide to us when you request our underwater hull cleaning, ship husbandry, or other marine services. This may include:

• Your name
• Phone number
• Email address
• Service location and vessel details
• Service and communication history

3. How We Use Your Information

We use your personal information to provide and improve our services. Specifically, we use your data to:

• Schedule and coordinate marine services.
• Send appointment reminders, service updates, and invoices.
• Provide customer support and manage your account.
• Respond to inquiries and work requests.

4. What to Expect from Our Text Messages

If you opt-in to receive text messages from Miami Marine LLC, you can expect to receive:

• Appointment confirmations and reminders.
• Service updates (e.g., arrival times, completion notifications).
• Invoices and billing updates.
• Responses to your direct inquiries.

Message frequency varies based on your requested services and interactions with us. Message and data rates may apply.

5. How We Store and Protect Your Data

We take the security of your personal information seriously. Your data is stored using secure systems with restricted access and industry-standard safeguards to prevent unauthorized access, disclosure, or misuse.

6. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers (such as our scheduling and invoicing software, Jobber) solely for the purpose of operating our business and providing you with our services.

SMS Data Sharing: Mobile information and consent for text messaging will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Your Customer Rights

You have the right to request access to the personal information we hold about you. You may also request that we update, correct, or delete your information at any time by contacting us at diver@miamimarine.us or calling us at 786-782-9015.

8. Opting Out and Getting Help

You can manage your text message preferences at any time:

• To Opt-Out: Reply STOP to any text message you receive from us to immediately unsubscribe from future messages.
• To Get Help: Reply HELP for assistance, or contact our customer support directly at 786-782-9015.

Effective Date: 01/01/2025

These Terms of Service ("Terms") govern your use of the text messaging program provided by Miami Marine LLC ("we," "us," or "our"). By opting in to receive text messages from us, you agree to these Terms.

1. Program Description

Miami Marine LLC offers a text messaging program to communicate with our clients regarding our commercial underwater hull cleaning, ship husbandry, and related marine services. By providing your mobile phone number, you consent to receive text messages related to:

• Estimates and quotes for service
• Appointment scheduling, confirmations, and reminders
• Service updates (including arrival times and job completion)
• Invoices, billing, and payment links
• Direct responses to your inquiries

2. Message Frequency

Message frequency will vary based on your requested services, scheduled appointments, and ongoing communications with our team.

3. Cost

Miami Marine LLC does not charge a separate fee for this text messaging program. However, message and data rates may apply depending on your mobile carrier and the specific cellular plan you are subscribed to. Please check with your mobile carrier for details on your text messaging and data limits.

4. Opting Out (How to Cancel)

You may opt out of receiving text messages from us at any time. To stop receiving messages, reply STOP to any text message you receive from us.

After texting STOP, you will receive one final confirmation message stating that you have been unsubscribed. Following that confirmation, you will no longer receive text messages from us unless you explicitly opt back in.

5. Getting Help

If you are experiencing issues with the messaging program or need assistance, reply HELP to any of our text messages. You can also get help directly by contacting us at:

• Phone: 786-782-9015
• Email: diver@miamimarine.us

6. Carrier Liability

Mobile carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator.

7. Privacy

Your privacy is important to us. Data obtained from you in connection with this SMS service, including your mobile phone number, will not be shared with third parties or affiliates for marketing or promotional purposes. For more information on how we collect, use, and protect your personal data, please review our Privacy Policy at https://miamimarine.us/faq

8. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to our website (miamimarine.us). Your continued participation in the text messaging program after any changes indicates your acceptance of the revised Terms.